faq

Most common question about our Company

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What does Cybergate Technology do?

Cybergate is a managed IT services and digital solutions company based in Melaka, Malaysia. We provide onsite and remote IT support, cybersecurity, Microsoft 365 setup, cloud migration, website development, SEO and digital advertising for businesses across Kuala Lumpur, Selangor, Negeri Sembilan and Melaka.

Where is Cybergate based?

We are based in Alor Gajah, Melaka. We serve clients across four states: KL, Selangor, Negeri Sembilan and Melaka. Remote support is available nationwide.

How long has Cybergate been operating?

Our roots go back to 2014 when we were founded as Solution Bytes Sdn Bhd in Puchong. We rebranded to Cybergate MSP Technology in 2020. Over a decade of experience in Malaysian business technology.

Is Cybergate a registered company?

Yes. Cybergate MSP Technology is a registered Malaysian company. SSM number: RA0096955-W.

faq

Most common question about our IT Support

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What types of IT support do you provide?

We provide both onsite and remote IT support. Onsite support covers Melaka, Selangor and KL. Remote support covers all of Malaysia. Services include server management, network setup, hardware troubleshooting, Microsoft 365 administration, firewall configuration and user support.

Do you offer monthly IT support packages?

Yes. We offer monthly managed IT support retainers for businesses that want a dedicated IT team without hiring full-time staff. Contact us for a quote based on your team size and requirements.

How quickly do you respond to IT issues?

Response time depends on the support package. Our managed support clients receive priority response. Contact us to discuss a support agreement that matches your business needs.

Do you support businesses outside Klang Valley and Melaka?

For onsite visits we primarily cover KL, Selangor, Negeri Sembilan and Melaka. Remote support and cloud system administration is available to businesses anywhere in Malaysia.

Can you support our existing IT setup or do we have to start fresh?

We work with what you have. Our engineers assess your current environment before recommending any changes. We do not push unnecessary upgrades or replacements.

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Most common question about our Cybersecurity

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What cybersecurity services do you offer?

We provide endpoint protection, firewall setup and monitoring (Fortinet), ransomware defense, two-factor authentication deployment, user access control, vulnerability assessment and ISO 27001-aligned security structure advisory for SMEs.

Do you help with PDPA compliance?

Yes. We advise Malaysian businesses on data protection practices aligned with the Personal Data Protection Act 2010. This includes data audit, access control implementation, staff training and documentation.

Our business was hit by ransomware. Can you help?

Contact us immediately on +6013-256 2218. We handle ransomware incident response including containment, recovery from backup and hardening to prevent repeat attacks.

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Most common question about our Microsoft 365 and Cloud

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Can you set up Microsoft 365 for our company?

Yes. We handle full Microsoft 365 deployment including user account creation, Exchange email setup, Teams, SharePoint, OneDrive and MFA. We also migrate from existing email platforms including cPanel, Zoho and Google Workspace.

Do you do cloud migration?

Yes. We have performed Azure VM provisioning, on-premise to cloud migrations and data transfers for clients across various industries. We handle planning, execution and post-migration support.

We are currently using Google Workspace. Can you migrate us to Microsoft 365?

Yes. Email, calendar and file migration from Google Workspace to Microsoft 365 is something we do regularly. Contact us for a scoped quote.

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Most common question about our Website Development

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What types of websites do you build?

We build WordPress websites including company profile sites, service pages, e-commerce stores and landing pages. All sites are built with SEO, mobile responsiveness and site speed in mind from day one.

Do you handle domain registration and hosting?

Yes. We can register your domain, recommend the right hosting plan and handle the full setup. We also migrate existing websites to better hosting if your current setup is slow or unreliable.

Can you fix or improve our existing website?

Yes. Whether your site is slow, broken, not ranking on Google or just outdated, we can audit it and fix or improve it. We do not require you to rebuild from scratch unless it is necessary.

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Most common question about our SEO and Digital Marketing

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Do you offer SEO services?

Yes. We provide on-page SEO, technical SEO, keyword research, Google Search Console setup, blog content strategy and monthly ranking reports. We have managed SEO for clients in property, legal, medical, retail and service industries.

How long before we see SEO results?

Honest answer: meaningful organic ranking improvements typically take 3 to 6 months depending on your industry, competition and the current state of your website. We do not promise overnight results and we do not use black-hat techniques that can get your site penalised.

Do you run Google Ads or Meta Ads?

Yes. We manage Google Search Ads, Performance Max, Meta (Facebook and Instagram) Ads and TikTok Ads. We handle campaign setup, ad copy, UTM tracking, retargeting and monthly reporting.

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Most common question about our Pricing and Billing

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Do you charge for the initial consultation?

No. The first consultation is free. We assess your situation and give you honest advice before any commitment.

How do you structure your pricing?

Depending on the service it may be a one-time project fee, a monthly retainer or a combination. We provide written quotations with full scope before starting any work. No hidden charges.

Do you require long-term contracts?

Some services such as managed IT support and SEO work better on a monthly retainer basis due to the ongoing nature of the work. However we are flexible and discuss arrangements that suit your business. We do not lock you into unfair contracts.