FAQs
Frequently Asked Questions
Quick, direct answers to what Malaysian businesses ask us most.
What does Cybergate Technology do?
Cybergate is a Malaysian enterprise IT solutions provider offering managed IT support, Microsoft 365 and Google Workspace, cybersecurity, ManageEngine Endpoint Central Cloud, website development, SEO, Synology NAS and backup & disaster recovery - all from one certified team based in Shah Alam (HQ) and a Melaka office and nationwide remote support.
What areas do you cover for onsite IT support?
Onsite IT support covers Shah Alam, Kuala Lumpur, Petaling Jaya, Subang Jaya, Klang, Puchong, Cyberjaya, Putrajaya, Seremban and Melaka. Remote IT support is available nationwide across Malaysia.
How quickly do you respond to IT emergencies?
Our average onsite response is 2–4 hours across KL and Selangor for managed clients. For critical emergencies such as server down or ransomware, call +6017-297 9007 for priority response.
How much does IT support cost in Malaysia?
Onsite IT support is a call-out quoted by region, plus any weekend or same-day emergency surcharge. Monthly managed IT support is a fixed retainer. You always receive a written quote first.
Can you set up Microsoft 365 or Google Workspace for us?
Yes. We handle full Microsoft 365 and Google Workspace deployment - business email, Teams/Meet, SharePoint, OneDrive/Drive and MFA - and migrate from cPanel, Zoho, Gmail or Exchange with zero downtime.
How much does a website cost in Malaysia?
Our websites start from an affordable fixed price including domain, hosting, SSL, business email, on-page SEO and analytics. E-commerce and custom builds are quoted to scope.
How long before we see SEO results?
Most businesses see measurable keyword movement within 3–4 months. Page 1 rankings for competitive terms typically take 6–12 months of consistent work, with monthly reporting throughout.
Is Cybergate secure data handling?
Yes. We follow the Personal Data Protection Act (PDPA) Malaysia and help clients implement security, data-handling and backup practices aligned with it.
Do you provide written quotations?
Yes. Every engagement includes a written proposal - scope, pricing and timeline - before any work begins, issued under our SSM-registered company.
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