Contact Us – IT Support Malaysia | Cybergate Technology

Talk to a Real
IT Engineer Today.

No call centres, no chatbots. When you contact Cybergate you speak directly with our certified IT team. Free consultation, no obligation, response within 1 business day.

Call or WhatsApp +6013-256 2218 – Mon to Fri, 9am to 6pm
Email support@cybergate.com.my
Free consultation
No obligation
1 business day reply
SSM registered

Call or WhatsApp

+6013-256 2218

Call or WhatsApp the same number. Fastest way to reach us. Mon to Fri, 9am to 6pm.

Email / Enquiry Form

support@cybergate.com.my

Fill in the enquiry form on this page. We respond within 1 business day.

Business Hours

Mon – Fri, 9am – 6pm

Managed clients have access to emergency support outside business hours.

Send Us a Detailed Enquiry

Tell us about your business and your IT challenge. The more detail you give us, the more useful our response will be.

    Our Offices

    Melaka HQ KM 117 Jalan Kasa Heights 23, Taman Kasa Heights, 78000 Alor Gajah, Melaka
    Shah Alam Office Shah Alam, Selangor – serving KL, Subang, PJ and Klang area

    Business Hours

    Monday – Friday9:00am – 6:00pm
    SaturdayBy appointment
    Sunday & Public HolidayClosed

    Managed clients have emergency support access outside these hours.

    Areas We Cover

    Kuala Lumpur, Petaling Jaya, Subang Jaya
    Shah Alam, Klang, Puchong, Cyberjaya
    Seremban, Nilai, Negeri Sembilan
    Melaka, Alor Gajah
    Remote support available nationwide

    Prefer WhatsApp?

    Chat directly with our IT team. Fastest way to get a quote or book an onsite visit.

    Chat on WhatsApp

    Two Offices Across Malaysia

    Onsite coverage across Southern and Central Malaysia with remote support available nationwide.

    Cybergate Technology Melaka HQ office
    Headquarters

    Melaka HQ

    KM 117 Jalan Kasa Heights 23, Taman Kasa Heights, 78000 Alor Gajah, Melaka, Malaysia

    +6013-256 2218
    support@cybergate.com.my
    Mon to Fri, 9am to 6pm
    Get Directions
    Shah Alam Selangor - Cybergate Technology office
    Selangor Office

    Shah Alam Office

    Shah Alam, Selangor – Serving KL, Subang Jaya, Petaling Jaya, Klang and surrounding Klang Valley areas.

    +6013-256 2218
    support@cybergate.com.my
    Mon to Fri, 9am to 6pm
    Get Directions

    Common Questions

    Before you reach out, here are the questions we get most often.

    Still have questions?

    Chat with our team on WhatsApp. Free consultation, no obligation.

    WhatsApp Us Now
    WhatsApp enquiries are typically answered within a few hours during business hours. Email and form submissions are responded to within 1 business day. For urgent IT emergencies, call +6013-256 2218 directly for immediate assistance.
    Yes, completely free. We assess your IT setup, discuss your challenges and provide clear recommendations. There is no charge for the consultation and no obligation to engage us afterwards.
    Both. We provide onsite visits across KL, Selangor, Negeri Sembilan and Melaka, and remote support nationwide. For initial consultations we usually start with a call or WhatsApp, then arrange an onsite visit if needed.
    No preparation needed. Just tell us your company name, how many staff or devices you have, and what the problem or service you are looking for is. We will guide you from there. The more detail you share, the faster we can help.
    Yes. Every engagement comes with a written proposal including scope, pricing and timeline before any work begins. We never start work without written agreement. Our quotations are issued under our SSM registered company with official letterhead.
    Managed IT support clients have access to emergency support outside business hours for critical issues like server failures or ransomware attacks. For non-m
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