How quickly can you send an engineer to my location?

For KL and central Selangor, typical response time is 2 to 4 hours for urgent issues during business hours. For Negeri Sembilan and Melaka, same-day visits are usually possible for morning requests. Non-urgent issues are scheduled within 24 to 48 hours.

Do you charge for travel to my location?

Travel is included for locations within our standard service zones in KL, Selangor, Negeri Sembilan and Melaka. For locations outside these areas a nominal travel charge may apply, which we disclose upfront before dispatch.

What if my issue cannot be resolved in one visit?

We provide a detailed service report after every visit including findings and next steps. If parts need ordering or additional work requires a second visit, we communicate this with a clear timeline and cost estimate before proceeding.

Can you support our existing IT setup built by another vendor?

Yes. We regularly take over support for environments built by other vendors. We document what we find, assess its condition and work within your existing setup while recommending improvements where necessary.

Do you provide onsite support for new office setups?

Yes, new office IT setup is one of our most common onsite engagements. We handle structured cabling, network infrastructure, server room setup, workstation deployment and internet connectivity. We coordinate with your landlord, ISP and interior contractor throughout the project.

Can I get a monthly retainer for regular onsite visits?

Yes. Monthly retainer plans start from RM 500 per month and include a set number of onsite engineer hours, priority scheduling and discounted rates. Retainer clients also receive quarterly IT health check visits at no extra charge.

Cybersecurity - IT Support & Digital Marketing Malaysia

Certified By Microsoft Partner Google Partner Fortinet CompTIA A+ Azure Fundamentals

Malaysian businesses are under constant attack. Ransomware, phishing, credential theft and data breaches are no longer problems only large corporations face - they are hitting clinics, law firms, property agencies and SMEs every week. A single successful cyberattack on a Malaysian SME costs an average of RM100,000 in downtime, data recovery and reputational damage. Most businesses hit by ransomware never fully recover their data. Cybersecurity is not optional - it is the foundation your business runs on.

Cybergate provides cybersecurity solutions for Malaysian businesses across KL, Selangor, Negeri Sembilan and Melaka. We are a certified Fortinet partner and deploy enterprise-grade firewall, endpoint protection, email security and multi-factor authentication scaled for SME budgets. We do not sell you software and leave - we implement, monitor and manage your security posture on an ongoing basis.

Our cybersecurity team has assessed and secured more than 200 Malaysian business environments across healthcare, legal, property, manufacturing and professional services. Every engagement starts with a free security assessment so we understand your specific vulnerabilities before recommending any solution. We do not upsell tools you do not need - we fix the real gaps in your defences.

RM100k+

Average Cost of a Data Breach for Malaysian SMEs

91%

Of Cyberattacks Begin With a Phishing Email

Fortinet

Certified Partner for Firewall and Network Security

What Our Cybersecurity Solutions Cover

We implement a layered security approach covering your network perimeter, endpoints, email, cloud platforms and your people.

Fortinet FortiGate firewall supply, installation and configuration
Next-generation firewall with IPS and application control
Endpoint protection: antivirus, EDR and ransomware prevention
Email security: anti-spam, anti-phishing and malware filtering
Multi-factor authentication (MFA) setup and enforcement
VPN setup for secure remote access by staff
Network segmentation and VLAN configuration
Vulnerability assessment and penetration testing
Security awareness training for staff
Dark web credential monitoring
PDPA compliance assessment and data protection guidance
Security incident response and forensic investigation

Why Malaysian SMEs Are the Primary Target for Cybercriminals

Large enterprises have dedicated IT security teams, SIEM systems and incident response protocols. SMEs typically have none of these - which makes them far easier targets. Cybercriminals use automated tools to scan thousands of businesses daily, looking for unpatched systems, weak passwords and misconfigured firewalls. A Malaysian SME with no firewall, no MFA and no endpoint protection can be compromised in under 10 minutes. Cybergate closes these gaps with the same tools large enterprises use, priced and implemented for SME environments.

Our Cybersecurity Implementation Process

Free Security Assessment

We assess your current security posture - firewall, endpoints, email, access controls and staff practices. We identify your highest risk areas and present findings honestly with no sales pressure.

Solution Design

We design a layered security solution right-sized for your business and budget. You receive a clear proposal with product specs, licensing costs and implementation scope before committing.

Implementation

Certified engineers install and configure all security hardware and software. Firewall rules, endpoint policies, MFA and email security are all configured to your environment before handover.

Ongoing Monitoring

We monitor your security posture continuously, apply patches and firmware updates, review firewall logs and alert you to any suspicious activity. Monthly security reports keep management informed.

IT security monitoring and endpoint protection for Malaysian business

Pricing Guide

Cybersecurity solutions are priced based on your network size, number of devices and required security level. As a general guide: Fortinet FortiGate 40F firewall from RM 2,200 (supply and configure), endpoint protection from RM 80 per device per year, and managed security monitoring from RM 300 per month for up to 20 devices including firewall management, patch monitoring and monthly reporting. Contact us for a free security assessment and quote.

Areas We Cover for Cybersecurity Implementation

Kuala Lumpur Petaling Jaya Shah Alam Subang Jaya Klang Cheras Puchong Cyberjaya Putrajaya Seremban Nilai Melaka Alor Gajah Muar

Real Client Results

A 35-person accounting firm in Shah Alam had no firewall - their office router was a consumer-grade device with default credentials and no security rules. During a routine assessment we identified active port scanning from external IPs targeting their network. We replaced their router with a Fortinet FortiGate 40F, implemented proper firewall rules, set up MFA on all Microsoft 365 accounts and deployed endpoint protection across all workstations. No breach has occurred since.

A legal firm in Kuala Lumpur fell victim to a business email compromise attack where a staff member was tricked into transferring funds to a fraudulent account. After engaging Cybergate we implemented advanced email filtering, phishing simulation training for all staff, MFA on all email accounts and strict email authentication policies. In the following 6 months staff reported 14 phishing attempts that were successfully identified and blocked.

Frequently Asked Questions

Do I really need a firewall if I already have a router?

Consumer and ISP-provided routers provide basic NAT but no real security. They have no intrusion prevention, no application control, no content filtering and no visibility into what is happening on your network. A business-grade firewall like Fortinet FortiGate provides all of these and is essential for any business handling client data, financial records or confidential information.

What is the most common way Malaysian businesses get hacked?

Phishing emails account for over 90 percent of successful cyberattacks on SMEs. Staff click a malicious link or open an infected attachment, which installs malware or steals credentials. The second most common vector is unpatched software and outdated systems with known vulnerabilities. Both are preventable with the right controls and staff training.

Is my business affected by PDPA if we store client data?

Yes. The Personal Data Protection Act 2010 (PDPA) applies to any Malaysian business that collects, processes or stores personal data of individuals. This includes client names, IC numbers, contact details and financial information. Non-compliance can result in fines and reputational damage. Cybergate can assess your current data handling practices and advise on technical controls required for PDPA compliance.

Can you help if we have already been hit by ransomware?

Yes. Contact us immediately at +6013-256 2218 if you suspect an active ransomware infection. Disconnect affected devices from the network first. We provide emergency incident response to contain the attack, assess the damage, attempt recovery from clean backups and harden your environment to prevent reinfection.

How do you protect staff who work remotely or from home?

Remote workers are a significant security risk if not properly managed. We implement VPN for secure access to office resources, MFA on all cloud accounts, endpoint protection on home-use devices and email security policies that apply regardless of where staff are working from. We also provide remote worker security briefings for staff.

Do you offer ongoing security monitoring or just one-time setup?

Both. We can implement a one-time security baseline for clients who have internal IT staff to manage ongoing operations. For businesses without in-house IT we offer managed security monitoring that includes firewall log review, patch management, monthly security reports and proactive alerts on suspicious activity.

Related Services

Is your business protected against cyberattacks?

Get a free cybersecurity assessment. We identify your risks and tell you what actually needs fixing.

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