How quickly can you send an engineer to my location?

For KL and central Selangor, typical response time is 2 to 4 hours for urgent issues during business hours. For Negeri Sembilan and Melaka, same-day visits are usually possible for morning requests. Non-urgent issues are scheduled within 24 to 48 hours.

Do you charge for travel to my location?

Travel is included for locations within our standard service zones in KL, Selangor, Negeri Sembilan and Melaka. For locations outside these areas a nominal travel charge may apply, which we disclose upfront before dispatch.

What if my issue cannot be resolved in one visit?

We provide a detailed service report after every visit including findings and next steps. If parts need ordering or additional work requires a second visit, we communicate this with a clear timeline and cost estimate before proceeding.

Can you support our existing IT setup built by another vendor?

Yes. We regularly take over support for environments built by other vendors. We document what we find, assess its condition and work within your existing setup while recommending improvements where necessary.

Do you provide onsite support for new office setups?

Yes, new office IT setup is one of our most common onsite engagements. We handle structured cabling, network infrastructure, server room setup, workstation deployment and internet connectivity. We coordinate with your landlord, ISP and interior contractor throughout the project.

Can I get a monthly retainer for regular onsite visits?

Yes. Monthly retainer plans start from RM 500 per month and include a set number of onsite engineer hours, priority scheduling and discounted rates. Retainer clients also receive quarterly IT health check visits at no extra charge.

IT Hardware Supply - IT Support & Digital Marketing Malaysia

Certified By Microsoft Partner Google Partner Fortinet CompTIA A+ Azure Fundamentals

Buying IT hardware for your business is not the same as buying a laptop from a consumer electronics store. Business-grade hardware comes with longer warranties, better build quality, enterprise support channels and is certified to work reliably in production environments. Cybergate supplies and installs IT hardware for Malaysian businesses from authorised distributors with full after-sales support.

We supply everything from business laptops and desktop workstations to servers, NAS storage, network switches, firewalls, access points and structured cabling. Every hardware purchase comes with onsite delivery, installation and configuration as standard - not as an optional extra.

Cybergate is an authorised reseller and installation partner for leading brands including HP, Dell, Lenovo, Synology, QNAP, Fortinet, Cisco, TP-Link Business and Hikvision. We source only genuine products with valid Malaysian warranty and provide full invoice documentation for audit purposes.

500+

Hardware Units Supplied and Installed for Malaysian Businesses

100%

Genuine Products from Authorised Malaysian Distributors

Install

Included - Every Hardware Purchase Comes With Onsite Setup

Synology NAS and server hardware for Malaysian business

What We Supply and Install

We supply genuine business-grade hardware from authorised distributors and install everything on-site with full configuration included.

Business laptops: HP, Dell, Lenovo ThinkPad
Desktop workstations and all-in-one computers
Windows and macOS devices with licensed OS
Servers: HP ProLiant, Dell PowerEdge, tower and rack
NAS storage: Synology and QNAP with drive configuration
Network switches: managed and unmanaged, TP-Link and Cisco
Firewalls: Fortinet FortiGate range
WiFi access points: enterprise and SME grade
Structured cabling: Cat6 and Cat6A with certification
UPS and power protection for servers and critical devices
CCTV and IP cameras with NVR recording systems
Printers, scanners and multifunction devices

Why Business-Grade Hardware Matters

Consumer hardware is designed for home use - lighter workloads, shorter warranty periods and no enterprise support channel. Business-grade laptops and servers are built for all-day operation, come with 3-year onsite warranties and have dedicated support lines for faster replacement. For Malaysian SMEs, the slightly higher upfront cost of business hardware is always offset by lower failure rates and faster replacement when something does go wrong.

Our Hardware Supply Process

Requirements Assessment

We understand what hardware you need, your budget, timeline and specific requirements such as warranty grade, form factor and compatibility with existing systems.

Quote and Specification

We provide a detailed quote with exact specifications, warranty terms, delivery timeline and installation scope. All prices include full invoice documentation.

Procurement and Delivery

We order from authorised distributors, ensure products arrive with valid Malaysian warranty and deliver to your premises on the agreed date.

Installation and Configuration

Our engineers install, configure and test all hardware on-site. Workstations are set up with OS, software and user accounts. Network hardware is configured and tested before sign-off.

Network switches and WiFi hardware installed in Malaysian office

Pricing Guide

Hardware pricing depends on specification and brand. As a guide: business laptops from RM 2,500, servers from RM 4,500 (HP ProLiant MicroServer), Synology NAS from RM 1,500 (2-bay with drives), managed switches from RM 350. All prices include onsite delivery and configuration. Contact us for a detailed quote.

Areas We Supply and Install Hardware

Kuala Lumpur Petaling Jaya Shah Alam Subang Jaya Klang Cheras Puchong Cyberjaya Putrajaya Seremban Nilai Melaka Alor Gajah Muar

Real Client Results

A law firm in Kuala Lumpur needed to replace 20 ageing workstations within a two-week window before a major client audit. Cybergate sourced 20 HP EliteDesk business desktops, coordinated delivery, set up all machines with Windows 11 Pro, migrated user data and completed installation over a weekend so there was zero disruption to working hours.

A manufacturing company in Shah Alam needed a new file server to replace a failing external HDD array. We recommended and supplied a Synology RS1221+ rackmount NAS with 6TB usable storage, configured RAID for data redundancy, migrated all existing data and set up automatic nightly cloud backup. The entire project was completed within 5 business days.

Frequently Asked Questions

Do you supply hardware with warranty?

Yes. All hardware we supply comes with valid Malaysian warranty from authorised distributors. Business laptops typically carry 3-year onsite warranty. Servers carry 3-year next-business-day replacement. We provide full invoice documentation.

Can you source specific brands or models not listed?

Yes. We can source most major business hardware brands on request. Send us the details and we will confirm availability and pricing within 1 business day.

Is installation included in the price?

Yes. All hardware purchases include onsite delivery and basic installation and configuration. Complex configurations such as server rack builds or large-scale workstation deployments are quoted with a separate installation fee.

Do you offer trade-in or disposal of old hardware?

Yes. We can collect and dispose of old hardware responsibly, including data wiping to NIST 800-88 standard. Trade-in credit is available for hardware in good condition. We provide a certificate of data destruction on request.

Can you supply hardware for new office setups?

Yes. New office IT setup is one of our most common hardware projects. We handle procurement, delivery, structured cabling, server room setup, workstation deployment and network configuration as a complete project.

What payment terms do you offer?

Standard payment is 50 percent deposit upon order confirmation and 50 percent upon delivery. For retainer clients, hardware can be included in the monthly retainer billing.

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